Privacy policy

The Heaven site pays great attention to the protection of the personal data of its Users. Users can view the pages of the site without disclosing any personal data about themselves. However, in order to provide services related to the purchase of goods presented in our online store, we need your contact information so that we can phone you, confirm the order and deliver the ordered goods to you. We do not share your personal data with third parties and protect their confidentiality.

1. General Provisions

1.1. This Privacy Policy establishes the procedure for the receipt, storage, processing, use and disclosure of the User’s personal data. We obtain the User’s personal data from the User when placing an order, when placing an order by phone. The User’s personal data is filled in by the User (when placing an order through the site). The information required for the provision of the service is marked in a special way. Other information is provided by the User at his discretion.

1.2. To place an order through the site, the User must:

– carefully read this Privacy Policy (hereinafter the Policy);

– in the order form, the User himself fills in the necessary personal data (name, email address, contact phone number, delivery address);

– The user can express his full agreement with this Policy by clicking the “Pay” button.

1.3. The user does not have the right to use the site, namely to place an order if he does not agree with the terms of this Privacy Policy.

1.4 By placing an order for goods on the site and entering personal data or providing this data by phone indicated on the site, the User gives his explicit consent to the terms of this Privacy Policy. The user gives the right to the administration of the site to receive, store, process, use and disclose his personal data on the terms of this Privacy Policy.

2. What personal data do we collect

2.1 We collect personal data, namely: name, surname, contact phone, email address, delivery address. We can also clarify and receive from you this information by phone.

2.2 Other information is provided by the user at his discretion.

2.3 The Heaven site does not collect user IP addresses.

3. The purposes of collecting and processing personal data of users

3.1 The Heaven website only collects and stores personal data that is necessary for the provision of services for the sale and delivery of goods you ordered.

3.2 The Heaven website collects data for communication with the User, including sending a notification about the provision of the service, informing the user about the availability of goods, confirming the order, delivering the goods ordered by the User, for communicating with the courier service with the User, as well as for processing requests and requests from the User.

4. Terms of providing access to the database

4.1 We do not transfer the User’s personal data to third parties, except as otherwise provided by Ukrainian law.

4.2. The disclosure of the User’s personal data is carried out when the user orders goods on the Heaven website only to the extent necessary for the identification of the User and his order and only by store employees who have the right to process the personal data of users.

5. Protection of information collected

5.1 We take all necessary and sufficient organizational and technical measures and precautions to protect the confidentiality of user data. Only those Heaven employees who need to perform work functions that require access to users’ personal data have access to user information. All employees with access to user information signed an agreement on non-disclosure of user information to third parties.

6. Modification of the Privacy Policy

6.1 We have the right to change the terms of the Privacy Policy. In this case, we will replace the version of the document on the “Privacy Policy” page. Please periodically review these terms to be aware of how Heaven protects the personal data of its users.